Last Updated: October 22, 2025
We take your privacy seriously - here's the straight talk on how we handle your information.
Look, we get it - nobody actually enjoys reading privacy policies. But since we're asking for your trust when it comes to designing your spaces, we figured we owe you transparency about how we handle your data.
Halrion Quest Architecture ("we," "us," or "our") operates in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. This policy explains what info we collect, why we need it, and what we do with it.
When you reach out to us or request a consultation, we'll collect basics like your name, email, phone number, and mailing address. Pretty standard stuff for keeping in touch about your project.
We collect information about your property, project goals, budget ranges, timelines, and specific design preferences. Can't really design your dream space without knowing what you're dreaming about, right?
Our website collects some technical info automatically - IP addresses, browser types, device info, pages visited, and how you interact with our site. This helps us understand what's working and what needs fixing.
If you're sending us photos of existing spaces, site plans, or other documents related to your project, we store those securely as part of your project file.
We're not in the business of selling data - we're in the business of designing buildings. Here's what we actually do with your info:
We don't hand out your info like business cards at a networking event. But there are some situations where sharing is necessary:
Engineers, contractors, consultants, and other professionals directly involved in your project. They need certain details to do their jobs properly.
Building departments, municipalities, and regulatory bodies when we're submitting permit applications or complying with legal requirements.
Cloud storage providers, email services, project management platforms, and accounting software that help us run our operations. These folks are bound by strict confidentiality agreements.
If required by law, court order, or legal process, we'll share information as necessary. We'll give you a heads up if we can.
In the unlikely event we sell or merge the business, your information would transfer to the new owner, but the same privacy protections would apply.
We take reasonable precautions to keep your data secure - think of it as the digital equivalent of locking the office doors at night:
That said, no system is 100% bulletproof. We do our best, but we can't guarantee absolute security. If there's ever a breach that affects your data, we'll let you know promptly.
We hold onto your information for as long as necessary to fulfill the purposes outlined above, plus a bit longer to meet legal and professional requirements.
We're required by the Ontario Association of Architects to maintain project records for at least 10 years after project completion. This protects both you and us if questions arise down the road.
Tax and accounting records are kept for 7 years as required by Canadian tax law.
If you're on our mailing list, we'll keep your contact info until you unsubscribe or ask us to delete it.
If you reach out but don't end up working with us, we'll typically keep your info for about 2 years in case you change your mind.
Our website uses cookies - those little text files that remember things about your visit. Nothing creepy, just practical stuff:
These keep the site functioning properly and remember your preferences during your visit. Can't really turn these off without breaking things.
We use Google Analytics to understand how visitors interact with our site. It helps us figure out what content is helpful and what needs work. These are anonymized and aggregated.
You can adjust your browser settings to refuse cookies, but some parts of the site might not work as smoothly. Most browsers let you control this pretty easily in their settings.
Under Canadian privacy law, you've got some solid rights when it comes to your personal information:
You can request a copy of the personal information we hold about you. We'll get that to you within 30 days (or let you know if we need a bit more time).
If something's wrong or outdated, let us know and we'll fix it. Accurate records are important to us too.
You can ask us to delete your information, though we might need to keep some records for legal or professional reasons (like those 10-year project files mentioned earlier).
Don't want marketing emails? No problem - every email has an unsubscribe link, or just shoot us a message and we'll take you off the list.
You can object to certain uses of your information or ask us to limit how we use it. We'll do our best to accommodate reasonable requests.
If you've given consent for something (like using project photos in our portfolio), you can take that back anytime. Just give us reasonable notice.
To exercise any of these rights, contact us at info@halrionquest.info or call (416) 555-0847.
Our website might link to other sites - contractor portfolios, supplier websites, industry resources, that sort of thing. Once you click through to another site, you're playing by their privacy rules, not ours.
We try to link to reputable sources, but we can't control or be responsible for the privacy practices of other websites. It's worth checking out their privacy policies if you're sharing information with them.
Our services aren't directed at children under 16, and we don't knowingly collect information from kids. If you're a parent and think we've somehow collected info about your child, please reach out and we'll delete it promptly.
That said, if you're hiring us to design a home for your family (including children), we might collect info about household size and space needs - but that's different from collecting data directly from minors.
We're based in Toronto, and most of our data stays in Canada. However, some of our service providers (like cloud storage or software platforms) might be based in the United States or other countries.
When data crosses borders, it's subject to the laws of that country, which might be different from Canadian privacy laws. We only work with providers who maintain reasonable security standards, but it's something you should be aware of.
If you have concerns about where your data is stored, let us know and we can discuss options.
Privacy laws evolve, our business practices change, and sometimes we'll need to update this policy. When we make significant changes, we'll update the "Last Updated" date at the top and let you know through our website or email.
For current clients with ongoing projects, we'll make sure you're aware of any changes that might affect how we handle your information. We'd recommend checking back here occasionally if privacy is a concern for you.
Got questions about this privacy policy or how we're handling your information? Want to exercise your rights? Or maybe you've got a concern about our privacy practices?
Email: info@halrionquest.info
Phone: (416) 555-0847
Mail: 1250 Bay Street, Suite 405, Toronto, ON M5R 2A5, Canada
We'll do our best to address your concerns promptly and fairly. If you're not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada.
We know that was a lot of legal text, but transparency matters to us. If anything's unclear or you've got questions, we're here to talk it through. After all, building trust is just as important as building great spaces.